| No matter where theyre staying, hotel guests | | | | guests to have breakfast whenever they want |
| are starting to demand the very latest in | | | | to, and technology systems allow them to set |
| technology from televisions to internet | | | | up the room the best way for them: programme |
| access. Boutique hotels get ahead of the game | | | | your media system with exactly the right |
| by integrating technology into their design. | | | | track to wake you up in the morning, control |
| | | | your air-conditioning from a system by the |
| Technology is moving fast, and hotels of all | | | | pool so that your rooms just the right |
| types have to anticipate the technology that | | | | temperature when you return to it, or use a |
| will make their guests lives easier during | | | | touch-screen to check in rather than waiting |
| their stay. As consumer technology becomes | | | | in a queue at the reception desk. These and |
| more affordable, guests are no longer | | | | other technological advances will give you as |
| terribly impressed by flat-screen | | | | the guest greater control over what happens |
| televisions, integrated CD players and films | | | | to you in the hotel and it works well both |
| on-demand; they can have that at home. What | | | | for the guest and for the hotel. Future |
| does impress them is when the technology | | | | advances could include: |
| improves the service, which in turn improves | | | | |
| their experience. | | | | Key-less room access |
| | | | |
| Futuristic hotels have been the subject of | | | | Remote ordering of food and drink |
| many treatments in film, television dramas | | | | |
| and books. In most cases, these hotels have a | | | | Adjustment of room features from the pool |
| clinical look and feel to them, which is not | | | | terrace/beach |
| at all what todays guest wants to experience. | | | | |
| They want the comfort, style and design of a | | | | Service adapting to ongoing intelligence of |
| great hotel, with the convenience that | | | | your needs |
| technology affords them. Forward-looking | | | | |
| hotels of all types have recognised this and | | | | There are already hotels putting systems in |
| have begun to install technology systems that | | | | place that remember what guests choose from |
| allow them to provide higher levels of | | | | the menu and what they like to drink so that |
| service to guests. | | | | the next time they visit, their favourite |
| | | | cocktail is waiting in their room and the |
| Control | | | | right music is playing. As boutique hotels |
| | | | continue to adapt the available technology to |
| To make guests feel at home, hotels have | | | | exceed the expectations of their guests, they |
| learned to put them in charge. The more | | | | will become increasingly popular places to |
| control guests have over their experience, | | | | stay. |
| the happier they are. Flexible kitchens allow | | | | |