| No matter where theyre staying, hotel guests are | | | | over their experience, the happier they are. Flexible |
| starting to demand the very latest in technology from | | | | kitchens allow guests to have breakfast whenever |
| televisions to internet access. Boutique hotels get | | | | they want to, and technology systems allow them to |
| ahead of the game by integrating technology into their | | | | set up the room the best way for them: programme |
| design. | | | | your media system with exactly the right track to |
| Technology is moving fast, and hotels of all types | | | | wake you up in the morning, control your |
| have to anticipate the technology that will make their | | | | air-conditioning from a system by the pool so that your |
| guests lives easier during their stay. As consumer | | | | rooms just the right temperature when you return to it, |
| technology becomes more affordable, guests are no | | | | or use a touch-screen to check in rather than waiting |
| longer terribly impressed by flat-screen televisions, | | | | in a queue at the reception desk. These and other |
| integrated CD players and films on-demand; they can | | | | technological advances will give you as the guest |
| have that at home. What does impress them is when | | | | greater control over what happens to you in the hotel |
| the technology improves the service, which in turn | | | | and it works well both for the guest and for the hotel. |
| improves their experience. | | | | Future advances could include: |
| Futuristic hotels have been the subject of many | | | | Key-less room access |
| treatments in film, television dramas and books. In most | | | | Remote ordering of food and drink |
| cases, these hotels have a clinical look and feel to | | | | Adjustment of room features from the pool/terrace |
| them, which is not at all what todays guest wants to | | | | beach |
| experience. They want the comfort, style and design | | | | Service adapting to ongoing intelligence of your needs |
| of a great hotel, with the convenience that technology | | | | There are already hotels putting systems in place that |
| affords them. Forward-looking hotels of all types have | | | | remember what guests choose from the menu and |
| recognised this and have begun to install technology | | | | what they like to drink so that the next time they visit, |
| systems that allow them to provide higher levels of | | | | their favourite cocktail is waiting in their room and the |
| service to guests. | | | | right music is playing. As boutique hotels continue to |
| Control | | | | adapt the available technology to exceed the |
| To make guests feel at home, hotels have learned to | | | | expectations of their guests, they will become |
| put them in charge. The more control guests have | | | | increasingly popular places to stay. |