| We can design, support and implement your IT | | | | recommended, configured and supported as part of |
| infrastructure. PC USA specializes in the small to | | | | the PC USA agreement. |
| medium sized business market. Our goal is to supply | | | | Antivirus Protection and Prevention |
| your business with the same level of technology and | | | | PC USA clients are protected from harmful viruses |
| support most fortune 500 companies enjoy. | | | | that have plagued so many computers and networks |
| 1. Unlimited computer and network support agreements | | | | recently. Under PC USA, you will have the most up to |
| 2. Computer and Network Repair | | | | date virus protection and virus definitions available. |
| 3. Offsite Backups | | | | Managed Firewalls and Security |
| 4. Time & Attendance Solutions | | | | Keep your data secure and available to only those |
| 5. Access & Control Solutions | | | | with registered access. Via your company's Internet |
| 6. Point of Sale Solutions | | | | connection, secure information and resources are |
| Unlimited and Instant, Remote support | | | | made available using the security of a firewall, network |
| Our headquarters is staffed to immediately respond to | | | | security policies, and file system security. |
| your requests. When requested we are | | | | Employee Tracking |
| instantaneously in your systems resolving your issues | | | | With PC USA employee tracking, we can track and |
| while you watch our progress. Many times we can | | | | log your employees' application and internet in order to |
| resolve your issues without compromising your | | | | reveal you productivity leaks. If you are concerned |
| productivity. | | | | with Internet abuse we can seal those leaks for you |
| Unlimited Onsite Support | | | | with the use content filtering and web filtering. |
| Our experienced and talented team of field technicians | | | | Remote Access and Collaboration |
| trained in all aspects of information technology. We'll | | | | Whether you are at a client site, out-of-town seminar |
| respond quickly to service requests that require on-site | | | | or working from home, PC USA clients have access |
| attention. If we can not resolve your issue remotely a | | | | to their corporate IT resources through our Virtual |
| field technician is dispatched immediately, fully briefed | | | | Private Network (VPN), Work from home and/or |
| and equipped to resolve your issue. We have | | | | remote client services |
| guaranteed onsite response times of 2 hours or less | | | | Website and Hosting Services |
| for emergency issues. | | | | PC USA clients can always enjoy our professional |
| Personalized support | | | | hosted email and website solutions. Hosting your |
| A senior account manager is assigned to every PC | | | | website and emails from our servers enables us to |
| USA Customer. Your senior account manager is | | | | block spam and viruses before it reaches your |
| available to you at all times providing you with any | | | | infrastructure. |
| details or answers to any questions you might have. | | | | Wireless Internet Access |
| Remote Server and Network Monitoring and | | | | PC USA clients enjoy secure wireless access in their |
| Management | | | | office for PDA or Laptop mobility. Your wireless |
| Proactive monitoring and management of mission | | | | access point can be used as an addition to your |
| critical, hardware and software systems. Your | | | | existing wired network or a WLAN replacement of |
| company's potential IT issues are identified before they | | | | your wired network. |
| create a problem. Your business receives instant | | | | Hi Tech Security |
| support without disruption. Our primary goal is zero | | | | PC USA has recently added Hi-Tech Security |
| downtime. Preventative maintenance is one of our | | | | department to provide solutions to our clients Video |
| most effective tools. | | | | surveillance - Watch your business from home. |
| On-Site and Offsite Backup Services | | | | Record video activity for up to a year |
| PC USA will provide offsite backup service; you'll know | | | | Computer Repair | Laptop Repair |
| that your data is safe and secure. Each night we back | | | | We can supply you with Computer Repair Experts. No |
| up your critical data to 2 different data centers placed | | | | matter what computer need you have we have |
| in 2 geographical locations. This provides another level | | | | computer pros that are ready to roll to your location. |
| of redundancy and security. Onsite backups are also | | | | |